At Cotton Candy, each order is prepared with care, and many of our products are personalised or custom-made especially for you.

 

Processing Times

 

As many of our items are made to order, processing times may vary depending on the product, quantity and level of personalisation required. Estimated turnaround times will be communicated where applicable.

Please ensure that all names, dates, wording and personalisation details supplied when ordering are correct. Incorrect information provided by the customer may result in delays.

 

Delivery

 

Orders are delivered via our selected courier services. Delivery times begin once your order has been completed and dispatched and do not include production or processing time.

Courier delivery times may vary depending on your location. While we will always do our best to ensure your order arrives on time, Cotton Candy cannot be held responsible for delays caused by courier companies or circumstances outside our control.

 

Delivery Details

 

Customers are responsible for providing a complete and accurate delivery address and contact number. Additional courier charges resulting from incorrect delivery information or unsuccessful delivery attempts may be for the customer’s account.

 

Urgent Orders

 

If you require an order by a specific date, please contact us before placing your order to confirm whether we can accommodate your required timeframe.

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Damaged or Incorrect Orders

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If your order arrives damaged or you receive an incorrect item, please contact Cotton Candy as soon as possible after delivery and provide photographs of the item and packaging so that we can assist you.

Collection

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Where collection is available, customers will be notified once their order is ready and provided with the relevant collection arrangements.

If you have any questions regarding your order or delivery, please contact Cotton Candy and we will gladly assist.

Last updated: August 2026