Privacy Policy

At Cotton Candy, we respect your privacy and are committed to protecting your personal information.

When you browse our website, contact us, place an order or make a booking, we may collect information such as your name, contact details, delivery address, order details and any personalisation information you provide.

We use this information only where necessary to:

Process and fulfil your order
Create your personalised products
Communicate with you regarding your order or enquiry
Arrange delivery or collection
Process payments through our secure payment providers
Improve our website, products and customer experience
Send marketing communications where you have chosen to receive them.

We do not sell or rent your personal information. Information may only be shared with trusted third-party service providers where necessary to operate our business, process payments, deliver orders or provide website services.

Payments made through our website are processed securely by our payment service providers. Cotton Candy does not store your complete card or banking details.

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve your browsing experience.

We take reasonable steps to safeguard the personal information entrusted to us and to prevent unauthorised access, loss, misuse or disclosure.

In accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA), you may request access to, correction of or deletion of your personal information, subject to any legal or legitimate business requirements that require us to retain certain information.

If you have any questions about how Cotton Candy handles your personal information, please contact us using the contact details provided on our website.

Last updated: August 2026